Position Overview

Department: Administration-Human Resources

Reports to: HR Coordinator

Hourly Rate: $22.80 – Experience-based

Status: Part-Time to full-time, Non-Exempt

Date:   August 2023

Under the supervision of the Human Resources Coordinator, the HR Assistant is responsible for assisting employees and residents in general TOS matters. This position requires professional customer service in a variety of functions that deal with many different local, state, and federal agencies.

Hours: 9:30 AM-6 PM Monday through Friday, in-office/hybrid schedules. In addition, to special events evening or weekend hours.

Responsibilities / Essential Functions:

• Support associates and Dept. heads with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and ensuring you guide our teams to the right resources to ensure a quality and timely solution Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts Facilitate Human Resources based training to new in role leadership.
• Identify trends and create action items as well with Township operations and HR Business Partners to drive implementation and impact. Produce and analyze reports to identify talent trends including being able to find ways to measure the effectiveness of initiatives and programs developed by the team.
• Utilize HRIS systems for data entry, modification, and reporting. In addition to assisting with policy manual and regular HR updates in the workplace.
• Be part of recruiting, as necessary, with new hire orientations and interview loops. Additionally, assist with updating the Township website as it related to Human Resources or Admin Department.
• Contribute to the development of employee programs to ensure maximum reach and impact, and/or 2) assist with quarterly and annual budgets & talent planning processes.
• Ensure you use the right judgment to escalate while ensuring we remain connected to the person and the issue. Partner with the HR Business Partners to appropriately address concerns, helping to ensure we drive to the right resolution.
• Promote positive employee relations by identifying trends, evaluating data and anecdotes, and leveraging employee feedback through various TOS processes.

Required Skills, Knowledge, and Abilities:

• Strong interpersonal and communication skills required.
• Understanding of HR employment laws for practical use
• Confidentiality of information required.
• Excellent Multitasking and organizational skills
• HRIS or other extensive data entry experience required.
• Ability to work both independently and as part of a high-functioning team.
• Bilingual in any of the following (Spanish, Hindi, Polish, Russian, Bulgarian, Ukrainian) is a plus.

Education, Experience, and Computer Skills:

• High School Diploma or General Education Development (GED) equivalent.
• Bachelor’s degree in business or human Resources Management preferred.
• Minimum of two (2) years’ experience in an office environment
• (PHR, SPHR) certification are a plus.
• Proficient with all Microsoft Office applications including, but not limited to, Word, PowerPoint, Outlook, and Excel.

Special Requirements

• Cross-functional with all TOS- departments to arrange volunteers as needed for organization-wide programs and projects. Promote the mission and vision of the organization to volunteers and the public.
• Address any issues or concerns that volunteers may have and resolve them in a timely manner.
• Responds to volunteer phone calls, emails, and inquiries in a timely and professional manner.
• Performs all other duties as assigned by the HR coordinator.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit, stand, use repetitive motion, type, and hear. The employee is frequently required to walk, use hands and fingers to handle and feel, and reach with hands and arms. The employee is occasionally required to bend, climb stairs, and reach overheads. The employee must occasionally lift and/or move up to 40 pounds.

Working Conditions:

• This position is primarily executed indoors; however, it may require contact with outdoor weather for special events. This position may occasionally require off-site training that may have other conditions not listed here. This position works directly with employees and sometimes residents. As such, some clients may exhibit a variety of behavioral concerns such as dispute or tension scenarios.